Contact details

ProBioAce

Korenbloemlaan 4

2070 Zwijndrecht

+32 488 77 98 08

info@probioace.be

Btw-nummer: BE 0798704730

Rekeningnummer: BE19363191339412

G E N E R A L

C O N D I T I O N S

Exchanging & Returning Products Products can only be exchanged or returned within 14 calendar days if they are unopened, in original packaging, unused, and undamaged. If this is not the case, returning or exchanging is not an option. If you wish to return a product, the shipping costs are at your own expense. Returns are at your own risk; we are not responsible for the loss of return shipments. Therefore, it is always wise to send your package back with a tracking code, so you have proof of shipping. Only after receiving the item and verifying that it is in good condition will the amount be refunded or an exchange be processed.

NOTE: Discounted items cannot be exchanged or returned!

Returning

When you give your consent under the contact form, the following data from you will be stored:


· Name
· Address
· Email address
· Phone number


Where?


These data are stored in a secure, digital manner in a separate system that only ProBioAce employees have access to. They will not be passed on to third parties and will not be made public at any time.


When?


You agree to these terms when you place an order or when you contact us via the contact form. If you change your mind and do not want your data to be stored and no longer want to receive a newsletter, you can let ProBioAce know at any time.

Privacy and security

subscriptions

Delivery

The delivery time and date are indicative and may vary due to unforeseen circumstances or holidays.

Additional costs may apply for delivery in specific time windows, which will be communicated in advance. You will receive a message with a more precise delivery time just before the delivery, and we reserve the right to deviate from the agreed date by up to two days. Delivery occurs (within a maximum of 3 business days) after receipt of full payment. We deliver throughout Belgium, and changes to the delivery address must be communicated to us before the deadline. You are responsible for accepting the products at the specified delivery address. If personal delivery is not possible, the products may be left with neighbors or at the doorstep, at your own risk.

Prices and shipping costs

Prices include VAT and shipping costs within Belgium. Outstanding claims are immediately payable. Optimal payment methods are indicated in the ordering process, and payment must be made within the agreed timeframe. We reserve the right to change prices with a 14-day notice.

Payment

Payments will be processed through the specified payment method. Ensure your payment information is current. We accept various payment methods, including Bancontact and credit card. The first delivery can only be paid using certain payment methods as specified. If a payment fails, we reserve the right to suspend the agreement until payment obligations are met, with additional costs of €15 per reminder.

Cancellation

Our terms and conditions stipulate that cancellations of indefinite subscriptions must be requested at least 6 months in advance, except for a veterinarian's certificate. Please note: cancellation only takes effect after the expiration of these 6 months and upon receipt of confirmation from us. We are not liable for any miscommunication or failure to receive messages; therefore, we request that you contact us repeatedly until you receive confirmation of your cancellation.